About Me
Title
Executive Vice President, Operations
Company
Yates, LLC
Bio
Rachel Toncic brings over 25 years of insurance industry leadership, with deep expertise in claims, operations, and strategic development. As EVP of Operations at Yates, she leads initiatives that drive operational efficiency, long-term growth, and service excellence across the organization.
A strong advocate for safety and risk management, Rachel collaborates closely with internal teams and clients to design and implement programs that advance safety culture, reduce risk exposure, and support sustainable business practices. She is passionate about integrating innovation and continuous improvement into operational strategies that support both people and performance.
Before joining Yates, Rachel held senior leadership roles at Amerisure, Travelers, and AIG, where she built and led high-performing teams, developed safety-focused programs, and delivered measurable results across diverse markets.
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